Rewards by e& money - Terms and Conditions

Last update: 26 April 2024

 

Digital Financial Services LLC ("e& money" "we", "us" or "our") is a limited liability company established under the laws of the United Arab Emirates (“UAE”) under registration number 815764. Our registered address is at 27th Floor, Emirates Telecommunications Group Company building (Etisalat), Al Kifaf Community, Bur Dubai, Dubai. We are licensed and regulated by the UAE Central Bank to offer stored value facilities and retail payment services.

 

Please read these Terms and Conditions (“Reward Terms”) carefully as they define our relationship with you and govern your use of Rewards by e& money.

These Terms create a binding contract between you and us. Any reference to “Account” in these Terms shall mean the e& money account you have with us. Your e& money Account is governed by the e& money Terms and Conditions and the Privacy Policy (“Account Terms”) which are hereby incorporated into this Agreement.

1.     REWARDS BY E& MONEY

Rewards by e& money is a loyalty programme which allows you to earn points (“Rewards”) on certain  transactions conducted using funds held in your  e& money wallet , as specified in section 4 of these Reward Terms (“Qualifying Transactions”). Each Reward is equivalent to 1 AED.

For each Qualifying Transaction, you can earn a percentage of the value of the transaction in Rewards. We may set limits on the maximum amount of Rewards you can earn, as set out in these Rewards Terms or as notified to you from time to time.

All Rewards will have an expiry date, which will be stated in the Rewards section of the e& money App. Rewards can be redeemed in the following ways:

·       Cashback: your Rewards can be converted to AED and transferred to the balance of your Account. You need a minimum of AED 10 in Rewards in order to request Cashback.

·       Purchasing gift cards: your Rewards can be used in full payment for a gift card or gaming voucher via the App.

The e& money Rewards programme will apply to Qualifying Transactions until 31st May 2024. After this date, e& money reserves the right to continue the programme on amended terms as shall be notified to you.

2.     ELIGIBLITY

Rewards are open to all e& money Account holders when carrying out a Qualifying Transaction.

The following transactions are not Qualifying Transactions and so are not eligible to earn Rewards:

·       Adding funds to, and withdrawing funds from, your Account (by any method)

·       Transferring funds to another account based in or outside of the UAE

·       Transactions for prohibited goods or services, such as gambling, alcohol or other transactions as notified to you from time to time.Transactions where a promotion has been applied

·       Other transactions as we may determine in our sole discretion

If Rewards are earned on purchases that are ultimately refunded, we reserve the right to deduct the Reward from your balance

3.     YOUR OBLIGATIONS

You must not engage in any kind of manipulation, collusion, or gaming of the Rewards programme. Such behaviour will constitute a breach of these Reward Terms and e& money reserves the right to reverse Rewards paid to you and/or withhold future Rewards.

4.     EARNING REWARDS AND LIMITS

The following table outlines the percentage of Rewards that can be earned for each Qualifying Transaction, up to the limit. Once the limit has been reached for a category of Qualifying Transaction, no further Rewards will be earned.

 

Qualifying Transaction	Percentage of transaction value as Reward	Monthly Maximum Limit
e& money card transaction	1%	AED 100

 

In addition to the above, the following limits apply to the redemption of the Rewards you have earned:

 

Redemption Method	Minimum for Redemption	Daily Maximum Limit	Monthly Maximum Limit
Transfer to Wallet	AED 10	AED 100	AED 250
Gift Card or Gaming Voucher	1 voucher	2 vouchers	6 vouchers

 

5.     LIABILITY

Unless expressly stated otherwise in these Rewards Terms, we, our affiliates, subsidiaries, directors, employees, partners, and agents (together with the “e& money Group”) will not be liable for any liabilities, damages, losses, or costs arising out of your participation in the Rewards programme.

You agree to defend, indemnify, and hold harmless the e& money Group from and against all liabilities, damages, losses, and costs (including reasonable legal fees and costs) relating to, arising out of, or in any way in connection with any of the following: (a) your access to or use of Rewards; (b) your breach of these Reward Terms; or (c) any misrepresentation made by you.

 

6.     GENERAL

·       Changes to Rewards: Rewards are offered in our sole discretion, and we reserve the right to vary these Reward Terms, including the eligibility requirements, or otherwise discontinue the Rewards programme, at any time and without prior notice.

·       Contact: If you have any questions about Rewards, please visit our FAQs, or if the answer is not there, please get in touch with us via the e& money App or by emailing us at support@eandmoney.com

·       Applicable Law: You must comply with these Terms and all applicable laws regarding your participation in the Rewards programme.

·       Incorrect Rewards: You must contact us immediately via the App or by email at support@eandmoney.com if you think your Rewards balance is incorrect.

·       Account Termination: If your Account is closed in accordance with the Account Terms, these Terms will automatically terminate.

·       Entire Agreement: These Reward Terms make up the entire agreement between you and e& money regarding your participation in the Rewards programme.

·       Waiver: Any waiver of any Reward Terms or obligations or rights hereunder is not permitted without our written consent.

·       Governing Law: These Reward Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them shall be governed by and construed by the laws of the United Arab Emirates, and the courts of the United Arab Emirates shall have exclusive jurisdiction.