Some transactions may be limited due to your KYC status. Complete your KYC to enjoy the full suite of e& money services.
e& money supports both physical and online merchants. To make a payment to a merchant, follow the steps below:
○ Physical merchants:
At the time of payment, open your app and display your QR code. The merchant will scan your QR code and send the bill to your app, whereby you will then be expected to confirm the amount. Simply enter your PIN or scan your fingerprint (or face ID where applicable) and the payment is processed within a fraction of a second. A transaction success notification will be sent to your app and via SMS.
Some merchants will have QR codes displayed, which you can scan using the app, enter the amount to be paid to the merchant and initiate the transaction. A transaction success notification will be sent to your app and via SMS.
○ Online merchants
When you are ready to check out, select the e& money icon under the payment options and enter your mobile number in full format (for example +971XXXXXXXXX). You will receive a request for payment in your app for you to confirm the amount. Simply enter your PIN or scan your fingerprint (face ID where applicable), and the payment is processed within a fraction of a second. A transaction success notification will be sent to your app and via SMS.
Some transactions may be limited due to your KYC status. Complete your KYC to enjoy the full suite of e& money services.
You have multiple ways to withdraw from your e& money account. Just select ‘send money’ and you can choose from all your options.
We're here to help, everyday. Simply dial 8003925538 or send us an email at support@eandmoney.com